Delete Your NearoMarket Account
You can delete an eligible NearoMarket account through the app or request assistance by email. This page explains the steps, possible restrictions, and what happens to associated information.
Deletion is subject to identity verification, unresolved account obligations and applicable legal retention requirements.
1. Delete Your Account in the App
- Open your NearoMarket application and sign in.
- Go to Account (Resident App) or Profile (Vendor and Delivery Partner apps).
- Select Delete Account.
- Complete the verification required for your app: OTP verification sent to the registered mobile number for residents; account password for vendors and delivery partners.
- Read the confirmation and follow the on-screen instructions to complete deletion.
If verification succeeds and the account is eligible, deletion is completed through the application. Access to the deleted account is revoked and its existing authenticated sessions are invalidated. Personal information is deleted or anonymised as described below, subject to lawful retention requirements.
2. Request Deletion by Email
If you cannot use the app, no longer have access to your registered number, or cannot complete in-app deletion, you can request support-assisted deletion without reinstalling the application.
To help us find your account, please provide your registered name, registered mobile number, and the relevant app (Resident, Vendor Partner or Delivery Partner). You may briefly describe any problem completing deletion in-app.
You may write from any email address you can access. NearoMarket may contact your registered mobile number or use another appropriate method to verify your identity or authority before processing deletion.
For your security: Do not send passwords, OTPs, UPI PINs, or unnecessary identity documents by email.
NearoMarket aims to acknowledge or provide an initial response within seven days of receiving the request. Completion may take longer if verification, unresolved obligations, or legally justified retention matters require review. Mandatory time limits under applicable law take precedence.
3. When Deletion May Be Temporarily Restricted
Residents
In-app deletion may be temporarily unavailable while an order remains active or unresolved. Complete, cancel, or otherwise resolve the order, or contact support for assistance.
Vendors
In-app deletion may be temporarily unavailable where orders remain active or unresolved, or where platform fees, delivery fees, commissions or vendor statements remain outstanding. Contact support if you need review of an account-closure request while a statement is pending.
Delivery Partners
In-app deletion may be temporarily unavailable while a delivery is assigned or in progress, or where goods associated with a failed delivery have not yet been returned or otherwise resolved.
These restrictions support resolution of specific responsibilities and do not remove any deletion rights available under applicable law. Support-assisted requests will be reviewed with regard to the circumstances and applicable obligations.
4. Information Deleted or Anonymised
Following successful deletion, NearoMarket deletes or anonymises applicable account-linked information under its deletion procedures. The exact information affected depends on account role and activities.
All account types
Applicable account identifiers and profile contact details, authentication credentials, push tokens, account-linked notifications and access to the deleted account are removed or invalidated. Certain historical records may be anonymised instead of fully erased.
Residents
The resident's membership association is removed, and personal identifiers and delivery-address details associated with past orders are removed or anonymised as applicable, including replacement of order addresses with a society-level reference.
Vendors
The vendor account and shop listing are closed. Applicable business-profile data, product listings, photographs, UPI identifiers, payment QR images, FSSAI information and pending changes are removed from the active profile. Historical orders may refer to a generic closed-shop record. Where a vendor has billing records, the shop's business name and registered mobile number are kept in restricted administrative records, which are not shown in the apps, for as long as billing, tax, dispute or legal requirements justify, and are then removed.
Delivery Partners
The delivery partner's account is disabled, and applicable profile and contact information is removed or anonymised, while relevant historical delivery records may remain in minimised form.
Payment-confirmation photographs
The account-deletion process is designed to remove payment-confirmation photographs associated with the deleted account or relevant orders, subject to any lawful retention requirement.
5. Information That May Be Retained
Deleting an account does not necessarily require erasure of all historical transaction records. NearoMarket may retain limited records to the extent required or permitted under applicable law for accounting, taxation, vendor billing and reconciliation, fraud prevention, disputes, security, or legal proceedings.
Where reasonably practicable and legally appropriate, identifiable details are removed or minimised. The retention period varies according to the type of record and applicable obligations; NearoMarket does not apply a blanket six-year period to every record.
Payment-confirmation photographs are ordinarily retained for up to 90 days from upload, subject to earlier deletion or a lawful need for longer retention.
For more detail, see NearoMarket's Privacy Policy, particularly its data-retention section.
6. After Deletion
Once deletion is successfully completed, the deleted account cannot be recovered and its previous personal profile and order history will not be restored. A new registration may be possible, subject to the registration, verification and eligibility rules then in effect.
If you use NearoMarket in more than one role, deleting one role's account does not automatically delete other accounts associated with you. For assistance with multiple accounts, please identify the relevant apps in your request.
7. Questions or Assistance
For questions about account deletion, identity-verification difficulties or requests that cannot be completed in-app, please contact support@nearomarket.com.
Related pages: Privacy Policy · Terms of Use.